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Frequently Asked Questions
What is the main privileges in Orange 4G services?
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What is #100#?
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Frequently asked questions
Frequently asked questions
Which category do you need?
Mobile internet
(6)
How to set up the Internet on your Mobile/ Smartphone?
How to subscribe to Internet Packages?
How to check your Internet Package Consumption?
How to renew the internet Package or add internet extension package
How to use Orange Wi-Fi service?
How to pay for Orange Wi-Fi service?
Internet - At Home
(35)
What is Orange Home DSL?
What does an "instant" connection mean?
Does Home DSL require installing an additional phone line?
What are the benefits of Orange Home DSL?
What new things can I do with Orange Home DSL that I couldn't do with dial-up?
Will my current phone features work with Home DSL?
What affects my connection speed?
Is Orange Home DSL available on my phone line?
If one number doesn't qualify, will another number at the same location qualify for Home DSL?
My neighbor has Orange Home DSL, but I can't get it. Why?
I want to subscribe to Orange Home DSL, what should I do?
What documents do I need to sign when I subscribe to Orange Home DSL?
When will my Orange Home DSL service be active?
Can I install Orange Home DSL by myself?
How does Orange Home DSL self-installation work?
What computer hardware is needed to run a Home DSL connection?
What equipment do I need to get Orange Home DSL?
What additional computer equipment do I need to use Orange Home DSL?
What type of modems will I need?
What are your recommended Home DSL modems and its prices?
Can I use any Home DSL modem with my Orange Home DSL account?
Do I need any additional Inside Wiring for Orange Home DSL?
Will I pay any extra charges to Telecom Egypt?
How will I be billed?
How can I test my download speed?
What is NAT service?
Can I provide Internet access for multiple computers with a single Home DSL connection?
Can I host my web page, ftp server or my gaming server online?
How many IPs do I get with Orange Home DSL?
If my Home DSL modem loses power, do I lose phone service?
I'm a normal Internet user; will the Fair Usage Policy affect me?
What is counted as Internet usage?
Does that mean my package is limited now?
Is Parental Control included?
Still have questions?
Call Tone
(12)
What is Orange Call tone?
How do I purchase a Call Tone?
What is the difference between a Ringtone and a Call Tone?
How much does a Call Tone service cost?
What is Call Tone music box?
Can I allocate unique Calltone for a group of callers?
Can I send one of my friends a Calltone as a gift? How?
How long can I keep a Call Tone?
How often can I change my Call Tone?
Can I preview the Calltone? How?
How to unsubscribe from Call Tone service? And Can I subscribe again?
Is the Call Tone service available for all Orange customers?
Alerting Services
(7)
What are Orange's News and Alerts services?
What are the different categories we are availing?
What are the different formats for these services?
How much does the daily subscription cost?
How much does the monthly subscription cost?
How to subscribe to any of these services?
How to unsubscribe from any News & Alert Service?
Roaming
(8)
What is roaming?
Where is roaming available?
What you need to do to add roaming to our services?
Making Calls while Roaming
Call Charges
What are the services available while roaming?
Can I use my own handset?
Call 110
Join Orange
(3)
What will happen after I submit my portability request?
Can my current operator reject my mobile number portability request?
What if my request was rejected will I get the portability fees & the deposit I paid?
#100#
(32)
How would I be charged during roaming?
What happens to my existing data when I use the backup or restore option?
How does Orange ensure the security and privacy of my data while using MyCopy service?
Where can customers buy a Postpaid line?
How customer can pay in easy way?
Why should I buy a Postpaid Line?
What is #100#?
What can I do through #100#?
Who can access #100# services?
How can I transfer credit through #100# ?
How can I check my bill through #100#?
How can I recharge my credit through #100#?
How can I change the language of #100#?
What can I do if I couldn't access the internet?
How can I setup my e-mail on my mobile /Smartphone?
How can I request the Internet service configuration messages for my mobile/ Smartphone?
Can I carry over the unused megabytes to the next month?
Can I use the current active Internet Package on my line while roaming?
Is there an automatic renewal for the Online Internet monthly packages for the prepaid line?
Will the online package be disconnected if there is no enough credit renewal date?
Will the Online package be cancelled immediately after unsubscribing?
What is the reason for slow Internet speed?
Will you be blocking my Internet service in case I consumed all my package inclusive megabytes?
What is Orange Internet USB modem / Mobile broadband over 3G?
What are the advantages of Orange Internet USB modem?
How do I activate Orange Internet USB modem on my laptop?
Why can't I access the Internet using my Internet prepaid USB modem?
I registered my Info. but still I can't access Internet using my Prepaid USB modem?
Is there any additional benefit for MyCopy service?
Is there a monthly subscription for MyCopy Service?
Does the application use up data, and am I being charged for this data?
What is the default size of the account and how can I expand it?
Investors
(10)
When was ECMS established, and when did it start its activities?
Who owns ECMS?
What is the difference between The Egyptian Company for Mobile Service and Orange Egypt?
Is ECMS publicly listed? What stock exchanges is it listed in?
Did ECMS have any additional public offerings besides its IPO?
What shall I do if I still have my temporary certificates?
How do I collect my dividends?
Does ECMS pay taxes?
Who is on ECMS's Board of Directors?
Who are the members of ECMS's management team?
Careers
(4)
Why are we leaders?
What makes Orange a distinguished employer?
How do we empower our employees?
What else is there to benefit?
Online Shopping
(10)
How can I shop online?
What is the maximum number of items I can put in the cart?
What happens when I place an order online?
What’s the payment method I can use to purchase online?
Do Shipping Fees apply?
Can I order a device for someone else?
Can I modify my order after submission?
How can I track my orders?
How long should it take to activate the purchased line?
What is the refund process?
Environmental Issues
(16)
Do cellular phone towers cause cancer?
Are there any damaging health hazards from mobile phone waves?
Do mobile phones affect fertility rates or does it cause sterility?
Do cellular phone towers cause any other health problems?
What about the negative health reports that were published by some Egyptian and international newspapers?
Which is more powerful? Mobile handsets or radio base stations?
Why are people asked to switch off their mobile at gas stations?
Does medical hearing aids or pace maker get affected with mobile phone?
What are the global recommendations for base stations and mobile phone safe usage?
Are there any health risks caused by the installation of a cellular tower in the immediate area?
What do I do if I’ve been exposed to cellular phone towers?
Why can't the base stations be built away from residential area?
Does the presence of a base station on top of a building create reason to worry for the residents of that building?
Will Orange look at every base station in the country?
Is there any government supervision exercised on mobile phone networks?
So why worry?
Stamp Tax
(1)
What is the stamp tax?
Block
(5)
How can I subscribe to the Block service?
Is the Block service available for everyone?
How can I add someone to the Black list?
How can I add someone to the White list?
How Can I activate the Do not disturb option?
4G
(11)
When will 4G be available where I live?
How can I know if my device and my SIM are 4G enabled?
How will I know if I am connected to 4G network?
What’s in it for me?
What is the difference between 2G, 3G and 4G?
What will happen if I am in a location with no 4G coverage, while my device and SIM are 4G enabled, will I be disconnected?
Will my device be always connected to 4G?
Will I be able to disconnect my device from 4G connection?
How can I change the settings on my phone to get connected to 4G?
If I have Orange DSL, will I be able to benefit from 4G at home?
Will my USB modem, Flybox or Mi-fi be automatically connected to 4G?
Home 4G
(4)
What is Home 4G?
Do I have to be covered with 4G at home for Home 4G to work?
Network at my home is not that strong, will that affect the service?
How can I track & Control my usage?
Deactivation & Recycling
(1)
When will the line get deactivated and recycled?
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