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Frequently Asked Questions

Can my current operator reject my mobile number portability request?

Yes according to the National Telecommunication Regulatory Authority (NTRA) the number portability request could be rejected for any of the below reasons:

  1. You have been with your current mobile operator for less than 1 year
  2. Your name & account number at your current operator are missing or don't match the name stated in your request form
  3. The line you wish to transfer to Orange is not active
  4. If you are subscribed to any of the monthly bill tariff plans and have one or more unpaid bills
  5. If you are subscribed to any of the monthly bill tariff plans and your unbilled amount is more than 150% of the latest 3 months average amount​​

Related questions

What will happen after I submit my portability request? What if my request was rejected will I get the portability fees & the deposit I paid?