When you use the basic features of My Orange, for example checking your billing details, viewing your data plans, and viewing information about how much data a particular app is consuming, this information about such interactions are recorded on our servers.
Unless you have disabled the collection through the app settings, My Orange app will regularly send us information about the coverage, connectivity, data usage related to your connectivity services, the applications on your device, and your location. As well as information about your device.
In addition to using the data to the extent necessary to provide you with the services you've requested - for example to show you how much data an app consumes - we also use the data to help us improve our networks and services as well as to make personalized recommendations to you.
Helping us improve our networks, app experience, and services:
We analyze the collected information to diagnose connectivity, coverage, or connection quality problems, understand connectivity needs from the usage of mobile data, Wi-Fi, and apps, and use such insights to make improvements to our network and services. This may include, for example:
Providing you with a Personalised app experience:
User Profile – To personalize your app experience with a photo and name of anyone on your account. The app requests this permission to show images and names from your contact book if their number appears as part of the subscriptions you can manage in the app. Photos Media and files – the app requests this permission to download your bill to the device.
Providing you with personalized assistance and recommendations:
We may use the collected information to help us provide more personalized marketing communications to you. We may, for example:
Note that: we may combine the collected information with other information we may hold about you. If you have chosen to provide us with information without being personally identified, all personal identifiers are removed in the app before sending such information to Orange Egypt - we then process the collected information anonymously. We do not intend to use the information to identify you or any other customer personally and we have appropriate technical and organizational measures in place to prevent that from happening.
The orange app allows you to control what information you are willing to share from your device. You may choose to
we may still send you marketing texts or emails, or conduct telemarketing if we have your permission to do so. You can get in touch with Customer Services through the contact us page on our site to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone, or post). Remember that turning off these preferences will impact the level of personalization we will be able to offer you.
Orange Egypt takes technical and organizational security measures as required by law and by industry standards to protect your personal data from unauthorized access, use, or disclosure. We take steps to ensure that we only use your personal information as described in this privacy notice and to honor the choices that you have made. We only partner with service providers who contract to provide the same level of information security that you can expect from the Orange App.
Orange Legal Department The Egyptian Company for Mobile Services (Orange ) 2005C Nile City Towers, Cornishe El Nil Ramlet Boulaq, Cairo, Egypt Postal code 11221