Orange Care

• Probe on your usage habits to find together the device and Internet package that best fit your needs
• Assist you with initial setup (e.g. insert SIM, account configuration and applications installations)
• Transfer your contacts
• Spend a 30-minute coaching session with you (to get you acquainted with the different device features so you can take off confidently with your new device)

My phone goes through a lot

Orange Repair

• Maintenance runs through certified service centers
• Service is not limited to devices purchases from Orange*

Orange will fix your phone if it is one of these:

• Apple
• Asus
• Huawei
• Lenovo (Smartphones Only)
• Microsoft/Nokia
• Samsung

Shops providing the service:

• Mesaha Square
• Cairo Festival City Mall
• Shams Club
• Nile City Mall
• Maadi
• Mohandseen
• Zamalek

Shops	Working hours are seven days a week
Mesaha Square	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Cairo Festival City Mall	From 2:00 PM till 10:00 PM
Shams Club	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Nile City Mall	From 10:00 AM till 6:00 PM except Friday From 2:00 PM till 10:00 PM
Maadi	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Mohandseen	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Zamalek	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM

• * Service is available to all devices in the list, not necessarily purchased from Orange Stores
• * Service is also available for non-Orange users

Check out our latest HOW TO tutorials to experience a smooth takeoff with our services:

If you have any problem call us on:

• 110 for individual customers
• 2000 if you are a First Class customer
• 250 for business customers

We'll do our maximum to solve your problem on the spot. If any follow-up is needed, we promise to get back to you within 24 hours.

DSL technical visit to help you get started and to help you with any fixes

Installation visit:

If you'd like to have your DSL professionally installed, be sure to request a visit will signing up your contract or call us on 16333

All packages charge a fee for this visit except DSL Plus is free of charge.

• Installing  1 PC  EGP 75
• Installing  2 PCSs or more EGP 150

Technical Visit:

If you're suffering from any technical issues and our Technical Call Center couldn’t resolve it by troubleshooting over a phone call we can pay you a visit to check and resolve your issue which is completely free of charge.