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Orange Care

Shop
  • Probe on your usage habits to find together the device and Internet package that best fit your needs
  • Assist you with initial setup (e.g. insert SIM, account configuration and applications installations)
  • Transfer your contacts
  • Spend a 30-minute coaching session with you (to get you acquainted with the different device features so you can take off confidently with your new device)

My phone goes through a lot

Orange Repair

  • Maintenance runs through certified service centers
  • Service is not limited to devices purchases from Orange*

Orange will fix your phone if it is one of these:

  • Apple
  • Asus
  • Huawei
  • Lenovo (Smartphones Only)
  • Microsoft/Nokia
  • Samsung

Shops providing the service:

Shops Working hours are seven days a week
Mesaha SquareFrom 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Cairo Festival City MallFrom 2:00 PM till 10:00 PM
Shams ClubFrom 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Nile City Mall From 10:00 AM till 6:00 PM except Friday From 2:00 PM till 10:00 PM
Maadi From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
MohandseenFrom 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
ZamalekFrom 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
  • * Service is available to all devices in the list, not necessarily purchased from Orange Stores
  • * Service is also available for non-Orange users

If you have any problem call us on:

  • 110 for individual customers
  • 2000 if you are a First Class customer
  • 250 for business customers

We'll do our maximum to solve your problem on the spot. If any follow-up is needed, we promise to get back to you within 24 hours.

DSL technical visit to help you get started and to help you with any fixes

Installation visit:

If you'd like to have your DSL professionally installed, be sure to request a visit will signing up your contract or call us on 16333

All packages charge a fee for this visit except DSL Plus is free of charge.

  • Installing  1 PC  EGP 75
  • Installing  2 PCSs or more EGP 150

Technical Visit:

If you're suffering from any technical issues and our Technical Call Center couldn’t resolve it by troubleshooting over a phone call we can pay you a visit to check and resolve your issue which is completely free of charge.

Services