Orange Care

Orange Phone Advisor

With the Phone Advisor at our shops on the TRY ME tables, compare devices and find the one that best fits your needs.

Orange Data Advisor

With the Data Advisor at our shops or on our website, find out the Internet package that best fits your usage needs

Meet our Orange Experts at one of our 32 shops who will help you get started on your new device

• Use the Phone Advisor & Data Calculator to find together the device and Internet package that best fit your needs
• Assist you with initial setup (e.g. insert SIM, account configuration and applications installations)
• Transfer your contacts using our Mobile Data Transfer Service
• Spend a 30-minute coaching session with you (to get you acquainted with the different device features so you can take off confidently with your new device)

Orange Experts are located at the following locations to assist you:

Messaha Gomhoria Nile City Dokki Haram Shop Zamalek Obour Buildings Korba Shams Club Gesr El Suez Ismailia Square City Stars Cairo Festival City Mall Sun City Mall Carrefour Maadi Sherouk

Maadi Dandy Mall Mall of Egypt Mall of Arabia Semouha Louran Roushdi San Stefano Mansoura Suez Port Said Tanta Hurghada Hyper One Carrefour Obour Downtown Mall

Be sure to schedule a Welcome Call with our Orange Expert to ensure you are on track with your new device in terms of both usage and connectivity.

My phone goes through a lot

Orange Repair

• Maintenance runs through certified service centers
• Service is not limited to devices purchases from Orange*

Orange will fix your phone if it is one of these:

• Apple
• Asus
• Huawei
• Lenovo (Smartphones Only)
• Microsoft/Nokia
• Samsung

Shops providing the service:

• Mesaha Square
• Cairo Festival City Mall
• Shams Club
• Nile City Mall
• Maadi
• Mohandseen
• Zamalek

Shops	Working hours are seven days a week
Mesaha Square	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Cairo Festival City Mall	From 2:00 PM till 10:00 PM
Shams Club	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Nile City Mall	From 10:00 AM till 6:00 PM except Friday From 2:00 PM till 10:00 PM
Maadi	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Mohandseen	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM
Zamalek	From 12:00 PM till 8:00 PM except Friday From 1:00 PM till 9:00 PM

• * Service is available to all devices in the list, not necessarily purchased from Orange Stores
• * Service is also available for non-Orange users

Check out our latest HOW TO tutorials to experience a smooth takeoff with our services:

To ensure you get take off at fast track to productivity upon buying a new smartphone, Orange has updated its Mobile Data Transfer Service to transfer your contacts and additional data from the first moment you startup your mobile to enjoy a smooth transition.

If you have any problem call us on:

• 110 for individual customers
• 2000 if you are a First Class customer
• 250 for business customers

We'll do our maximum to solve your problem on the spot. If any follow-up is needed, we promise to get back to you within 24 hours.

DSL technical visit to help you get started and to help you with any fixes

Installation visit:

If you'd like to have your DSL professionally installed, be sure to request a visit will signing up your contract or call us on 16333

All packages charge a fee for this visit except DSL Plus is free of charge.

• Installing  1 PC  EGP 75
• Installing  2 PCSs or more EGP 150

Technical Visit:

If you're suffering from any technical issues and our Technical Call Center couldn’t resolve it by troubleshooting over a phone call we can pay you a visit to check and resolve your issue which is completely free of charge.