How TOs?

• Internet service is available by default to all Orange customers, and the service configuration is either pre-installed on your device, or the configuration messages will be automatically delivered to your device by the first time you use it
• Alternatively, you can send a free empty SMS to "600" to receive the service configuration messages then save them on your handset.
  • In case you are prompted for a PIN code, the default Pin Code is "1234"
• Upon setting up your phone, the "Pay as you consume" is the default charging method to access the internet, unless you are on voice plan that already includes Internet, or you subscribed to one of the internet packages

Data Troubleshoot for Android software

Data Troubleshoot for IOS software

• Internet service is available by default to all Orange customers, and the service configuration is automatically pre-installed on your tablet
• Alternatively: You can go to Cellular Data or 3G network and enter the APN settings manually by writing "mobinilweb" in the APN field with no user name or password
• Once you set up your tablet, and you open a web browser page, you will be redirected to the info registration page where you can know your Internet line number, enter your contact details, validate your place of birth and get a free account on Orange website that will give you free access to manage all aspects of your Internet account
• Upon completing the required info and pressing submit, your GO packages will be automatically activated. Your default package will be "GO 30" unless you have already requested another package upon purchase

To access the Internet through your laptop or PC, you need a 3G USB Modem + Internet only line.

Uninstall any older USB modem software on your PC or laptop prior to using the new USB modem.

• Insert the SIM card in the new USB modem
• Plug in your modem into your laptop or PC
• Follow the installation instructions wizard
• Open "Orange Internet Application" and click "Connect"
• Once you connect to the Internet, and when you open a browser page, you will get redirected to the info registration page where you can know you Internet line number, enter your contact details, validate your place of birth and get a free account on Orange website that will give you free access to manage all aspects of your Internet account
• Upon completing the required info and pressing submit, your Internet package will be automatically activated. Your default package will be "GO 30" package, unless you have already requested another package upon purchase

To get the updated software for your USB modem press here

• Uninstall any older USB modem software on your PC or laptop
• Download the right file for your modem model from the links below
• Plug in your USB modem
• Double click on the downloaded file
• Follow the installation instructions
• USB Modem Software version 5 for ZTE MF 667 & Alcatel X602
  • For Windows users Click here
  • For MAC users Click here

Through Orange website

• Login to your account and press on the "Subscribe" button in the Internet section
• You will receive a notification SMS to confirm your subscription to the package of your choice

Through "My Orange" Mobile Application

• Download the application for free from Apple App store or Google play
• Login to your account and press on the "Subscribe" button in the Internet
• You will receive a notification SMS to confirm your subscription to the package of your choice

From your device through #100#

• Select "Internet"
• Select "Internet Packages"
• Select "Subscribe"
• Select the Internet package that best suits you
• You will receive a notification SMS to confirm your subscription to the package of your choice

Through Orange Customer Care

• 110 from any Orange number
• 16110 from any landline

Visit any Orange Store

• You will receive a notification SMS to confirm your subscription to the package of your choice

Through Orange website

• Login to your account and press on the "Manage" button in the Internet section
• You will get a page with your package consumption, remaining MBs and renewal date; as well as options to add extension package or change your current package

Through "My Orange" Mobile Application

• Download the application for free from Apple App store or Google play
• Login to your account and press on the "My Internet" button
• You will get a page with your package consumption, remaining MBs and renewal date; as well as options to add extension package or change your current package

From your device through #136#

• Call #136#
• You will get confirmation on your remaining MBs and renewal date

From your device through #100#

• Call#100#
• Select "Internet"
• Select "Internet Packages"
• Select "My Package info"
• You will get confirmation on your remaining MBs and renewal date

Through SMS

• Send a free SMS to 455 containing #136#
• You will get confirmation on your remaining MBs and renewal date
• You can also check your consumption from another line by sending: #136*the_number_you_want_to_check#

For Internet Lines

• Beside all the previous options, You can receive a copy of your Internet line consumption notifications on another Orange number of your choice. To activate the feature call #100# from you Internet line or through your account on orange.eg.
• You will be notified on the other number when reaching 80% & 100% of your Internet package volume

For GO Packages:

• You can add an extension package through #100#, or through My Orange or through Orange website
• Extension package validity will end with your package cycle end date.
• For prepaid customers, you can renew your package through #100#
• The out of package price will be 12 pts/MB.
• You can also subscribe to Extra Unlimited for EGP10/month, to continue surfing the Internet on a lower speed of 32 kbps, even when your package is fully consumed with no additional cost.

For Online Packages:

• After finishing the inclusive megabytes of your package, you have the flexibility to choose what happens next:
  • You can purchase an extension package from the available ones, according to your package; the extension package can be purchased as a one-time extension, or you can choose to renew it on monthly basis with your main Internet package
  • You can continue to be charged per extra MB for EGP 0.25 for all monthly online packages
  • To purchase an extension package, just follow the same steps for subscription but choose "Extend", then choose "One-time extension" or "Renew it monthly with your main package"

Through Orange website

• Login to your account and press on the "Recharge" button
• Insert the scratch card number and follow the steps
• Once your account has been recharged with the required value, press on the "Manage" button in the Internet section
• You will get a page with your package consumption, remaining MBs and renewal date; as well as options to add extension package or change your current package

Through "My Orange" Mobile Application

• Download the application for free from Apple App store or Google play
• Login to your account and press “My Credit” and the follow the steps
• Go back and Press on “My Internet” and Choose "Extend/ Change" button in the Internet Section
• You will receive a notification SMS to confirm your subscription to the package of your choice

From your device through #100#

• Call #100#
• Select "My Bill and Balance"
• Select "Credit Recharge"
• Choose to recharge your own line or another line
• Insert the scratch card number
• Go back to the main page
• Select "Internet"
• Select "Internet Packages"
• Select "Extend” or “Change package”

Through SMS

• Send a free SMS to 455 containing #102*Recharge_Code#

• You can unsubscribe from any internet package by following the same subscription steps, just choose "Unsubscribe" instead of "Subscribe"
• You can change to GO packages at any time free by dialing #100#
• Changing between online packages and GO packages you must unsubscribe and re-subscribe again in the new GO package

• Business customers can refer to their contact person to activate any "Online" package or by directly calling Orange customer care on 250
• "Online" monthly packages and their extension packages are valid for one month from the subscription date
• Postpaid customers will have their Internet packages renewed along with their monthly bill issuance date; In case of new subscription during the bill cycle; both the monthly fees and inclusive units will be prorated according to the monthly bill issuance date.
• Packages with automatic renewal are automatically renewed and the fees will be deducted from the credit or added to the monthly bill
• For prepaid customers who have no sufficient credit in their balance at the renewal date, you will be charged, as per the "Pay as you consume" prices, until your package is renewed
• Once you recharge your credit balance with enough credit to renew your package; the package will be automatically renewed within 30 minutes from the recharge action; or you can renew it on the spot, by dialing #177# after recharging. The package new subscription date will start as of the deduction date.
• A notification message will be sent upon consuming 80% and 100% of the inclusive units of the "Online" package, and also with every EGP 10 consumption out of the package (till reaching EGP 200)
• In case of any unused/remaining MB’s in the package, they will not be carried over to the new month
• Changing from one package to another during the month will not carry over the remaining megabytes
• Changing from the old packages to the new "Online" packages is totally free
• All "Online" packages are to be used locally, in case of roaming, you should subscribe to one of the Internet roaming packages

• GO Packages are not available for Business customers
• GO packages are full of Super MBs, Each Super MB you will use on the Super sites will be counted as 1 Super MB; and each one you will use on any other site, will be counted as 2 Super MBs.
  Super sites for packages starting GO 10 till GO 70 are social Media & navigation sites.
  Starting GO 120 and above, Super sites are social media, YouTube, music and navigation sites.
• Social & Navigation sites include: Facebook, WhatsApp, Instagram, Twitter, Snapchat, Google maps, Apple maps
• Youtube & Music sites include: YouTube, Soundcloud, Anghamy, Ghaneely, Apple music, Tunein radio
• Go monthly packages are valid for 28 days from the subscription date for prepaid customers, and to be automatically renewed
  • Prepaid customers can choose to change the package validity to 1 month but will lose the option of carry over the unused MBs, by calling #137#
• Postpaid customers will have their Internet packages renewed along with their monthly bill issuance date; In case of new subscription during the bill cycle; both the monthly fees and inclusive units will be prorated according to the monthly bill issuance date
• Packages with automatic renewal are automatically renewed and the fees will be deducted from the credit or added to the monthly bill
• For prepaid customers who have no sufficient credit in their balance at the renewal date, you will be charged, as per the "Pay as you consume" prices, until your package is renewed
• Once you recharge your credit balance with enough credit to renew your package; the package will be automatically renewed within 30 minutes from the recharge action. The package new subscription date will start as of the deduction date
• A notification message will be sent upon consuming 80% and 100% of the inclusive units of the package, and also with every EGP 10 consumption out of the package (till reaching EGP 200)
• In case of any unused/remaining Super MB’s in the package or the extension, they will be carried over to the new month in case of package renewal on time
• Extension package validity will end with your package cycle end date.
• To change your Internet package from Online packages to GO packages, you must unsubscribe and re-subscribe again in the selected new GO package
• Changing from one package to another during the month will not carry over the remaining megabytes
• You can change to GO packages at any time free by dialing #100#
• You can enjoy using the Internet while roaming outside Egypt, through subscribing to any of the available Internet Roaming packages.
• All GO packages are to be used locally, in case of roaming, you should subscribe to one of the Internet roaming packages

• At the hotspot location, open your device Wi-Fi settings and choose Orange Wi-Fi network
• Open your browser
• Sign up or login with your registered mobile number and password
• On the registration page, you will be asked to enter your mobile number. You will receive a verification code on that number.
• Enter the verification code on Orange Wi-Fi home page, and enjoy the Internet

• How to pay through Premium SMS (for Orange customers only)
  • Login to Orange Wi-Fi home page, and then send an SMS from your mobile to 95444 for EGP 5
  • You will receive a confirmation SMS and the charges will be deducted from your credit balance or added to your monthly bill.
• Non-Orange customers can pay through scratch cards, credit cards
  • For more info, please refer to the café staff

In case of technical issues, Call 0233311844

This guide is designed to guarantee the quality of service through unified standards and facilitating all the troubleshooting steps in the right sequence in order to differentiate between the real network problem and any other problem that causes the same impact on the customers.

Network troubleshooting steps