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Travel Abroad

Data roaming

Best Roaming Experience with the New Data Packages
Orange is introducing more convenient data roaming bundles to its customers travelling abroad.
The new data roaming bundles are daily and weekly to enable you to control your spending based on your stay abroad.

Data Roaming New Bundles:

Saudi Arabia, United Arab Emirates & Jordan

Bundle Daily Weekly Weekly Heavy
Fees 20 EGP 60 EGP 250 EGP
Data 50 MBs 200 MBs 1 GB

Data Roaming Packages available in 19 countries:

Bundle Daily Weekly Light Weekly Heavy
Fees 50 EGP 100 EGP 350 EGP
Data 50 MBs 200 MBs 1 GBs

Available in:
Austria, France, United Kingdom, Germany, Italy, Greece, Spain, Poland, Turkey, Czech Republic, Unites States of America, Iraq, Cameroon, Niger, Mali, Senegal, Madagascar, Cote Devoir, Guinea.

Canada, China & Morocco

Bundle Daily Weekly Light Weekly Heavy
Fees 75 EGP 150 EGP 500 EGP
Data 25 MBs 100 MBs 500 MBs

For subscription:

  • Eagle, Dolphin, Dragon &Fox customers can call 110 to activate the Data roaming package
  • Orange Business customers can call 250 or refer back to the Company’s contact person.
  • My Orange application.
  • Visit one of Orange shops.
  • Send an empty SMS to:
    • Daily: 1101
    • Weekly Light: 1071
    • Weekly Heavy: 1072

Terms and conditions

  • You can Subscribe to the Daily and Weekly packages before travelling.
  • The package fees will be deducted upon the first Data Roaming usage.
  • The package fees will be defined according to the country you are travelling to.
  • If you travelled to any country in the same zone, you can use the same active package.
  • If you travelled to a country in a different zone, a new package will be deducted automatically.

Daily Package:

  • The Daily package is valid for 24 hours from the first Data roaming usage
  • The Daily package will be automatically renewed up to 5 times per day unless you choose the pay as you consume option
  • You can migrate to either Weekly light or Weekly heavy packages after finishing the Daily package
  • The Daily package will be automatically deducted every 24 hours in case of any Data roaming usage

Weekly packages:

  • The package is valid for 7 days from the first Data roaming usage
  • The package will be automatically renewed every week upon data roaming usage unless you choose the pay as you consume option
  • You can add a Daily extension up to 5 times per day

Adding Data Roaming Daily Extra Package:

  • You can add Daily extensions on the Weakly Light & the Weekly Heavy packages up to 5 extensions
  • The Daily extensions expires at 12:00 a.m. CLT
  • Same fees and inclusive MBs of the Daily packages in each zone

Anti-Bill Shock

Now you can avoid unexpected data roaming charges. With this service, you can control your internet usage while roaming.

You can choose between:

Receiving notifications to find out the value of your usage when reaching 80% and 100% of the set limit.

Or Blocking the service upon reaching 100% of the set limit.

Your limit is 5 MB by default and you may increase it. You can modify your limit as many times as you want. Each modification can be with a minimum of 1 MB and a maximum of 1024 MB (1 GB) and without fractions.

Top Roaming Tips

Checklist before traveling abroad

Ensure being subscribed to the roaming service. (for Star call 110 and for Business call 250) to ensure that Orange has a roaming agreement and also your mobile phone handset is supported on at least one network in the country you're traveling to.

Upon arriving at your destination​

Upon arrival switch on your mobile after which your mobile will detect one of the country's networks that to which you will be automatically logged on.

Things to remember while roaming

  • To call home or any other country, type the international access code and the country code along with the telephone number. You need to add +2 for all calls to Egypt.
    For example: +2 012-XXX XXXX for dialing an Orange number +2 02X-XXX XXXX for dialing a land line.
  • When roaming you pay for SMS sent and both making/receiving calls.
  • Orange Customer care number while roaming is +201223202020 (Free for Postpaid and call and control customers ,International call rate applies for Pre-paid customer)

Using your mobile while roaming

When you arrive at your destination, your mobile handset will automatically search for a network specified within your SIM card. There is also a manual selection mode so you may override the automatic selection.

Manual Selection is simple by following the Next Steps:

  • Select "Networks" from your phone's menu.
  • Choose "Network Selection".
  • Choose "Manual".
  • You will see a list of all operators available in the country.
  • Select one of these operators.
  • If registration fails, try to process again choosing a different operator.
  • Once a network is selected, your phone will display the network operator's name, e.g. Mobistar in Belgium.

Furthermore, as soon as you reach your destination country, you will receive an SMS from Orange giving you some customized essential information.

Anti - bill shock

Now you can avoid unexpected data roaming charges. With this service, you can control your internet usage while roaming. To know more about the service, click ​here.

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