For a better browsing experience, you may need to change or upgrade your browser to a more recent version.
Close

Travel Abroad

Data roaming

Data Roaming Packages:

Greece, Kenya, Austria, Belgium, Canada, Czech Republic, France, Germany, Hungary , Italy, Jordan, Lebanon, Kuwait, Luxembourg, Netherlands, Oman, Poland, Qatar, Romania, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, and United States of America.

Bundle Daily Weekly Weekly
Fees 60 EGP 250 EGP 500 EGP
Data 50 MBs 1 GB 3 GB

Rest of the world:

Bundle Daily Weekly Weekly
Fees 60 EGP 250 EGP 500 EGP
Data 30 MBs 500 MBs 1 GBs

Algeria, Armenia, Australia, Bahrain, Botswana, Cameroon, Center Africa, China, Côte d'Ivoire, Croatia, Cyprus, Denmark, Finland, Guinea, Guinea Bissau, Hong Kong, India, Indonesia, Iraq, Ireland, Japan, Liberia, Lithuania, Madagascar, Malaysia, Mali, Moldova, Morocco, New Zealand, Niger, Norway, Pakistan, Portugal, Reunion, Russia, Senegal, Sierra Leone, Singapore, South Africa, South Korea, Tunisia, and Ukraine.

For subscription:

  • Orange Business customers can call 250 or refer back to the Company’s contact person.
  • My Orange application.
  • Visit one of Orange shops.
  • Send an empty SMS to:
    • Daily: 1101
    • Weekly: 1071/ 1072

Terms and conditions

  • You can subscribe to the daily and weekly buckets before travelling
  • The Bucket fees will be deducted upon the first Data Roaming usage.
  • The Bucket fees will be defined according to the country you are travelling to.
  • If you travelled to any country in the same zone, you can use the same active Bucket.
  • If you travelled to a country in a different zone, a new Bucket will be deducted automatically.
  • Out of bucket charge will be EGP 15/MB

Daily Bucket:

  • The Daily Bucket is valid for 24 hours from the first Data roaming usage
  • The Daily Bucket will be automatically renewed up to 5 times per day unless you choose the pay as you consume option
  • You can migrate to either Weekly Buckets after finishing the Daily Bucket
  • The Daily Bucket will be automatically deducted every 24 hours in case of any Data roaming usage

Weekly Bucket:

  • The Bucket is valid for 7 days from the first Data roaming usage
  • The Bucket will be automatically renewed every week upon data roaming usage unless you choose the pay as you consume option
  • You can add a Daily or Weekly extension up to 5 extensions per week
  • You can migrate to either Daily or Weekly Buckets

Data Roaming Extensions eligibility:

Daily Bucket:

  • Daily Extension

Weekly Bucket:

  • Daily Extension
  • Weekly Extension

Extensions are same fees, inclusive MBs and expiry of the Buckets in each zone.

Anti-Bill Shock

Now you can avoid unexpected data roaming charges. With this service, you can control your internet usage while roaming.

You can choose between:

  • Auto Roaming (Eagle and PREMIER only)
  • Block Data roaming
  • Pay as you consume
  • Auto renew (daily buckets only)
Top Roaming Tips

Before departing from Egypt:

  • Be sure to activate Roaming service.
  • Call Customer Care for help on:
    • 110 for Personal
    • 250 for Corporate
    • 2000 for First Class
  • Be sure to pay Roaming activation fees
    • New customers may pay EGP 750 as deposit.
    • ALO customers can subscribe for free by dialing #100#.
    • Eagle and Star customers are eligible for free roaming after paying three bills.

Check the latest rates and available offers from Orange Egypt.

Download My Orange app to monitor your data usage & bill (app usage is free while roaming).

Be sure to charge your account, if you are ALO customer.

Upon arriving at your destination​

Switch on your mobile phone and you should be automatically detected on an Orange network or one of our network partners.

Tips to save you money

  • Be sure to subscribe in a Roaming Data Bucket, if you are traveling to an eligible country to avoid extra charges.
  • Go to Settings and turn off automatic updates.
  • Disable your voicemail service, if active, temporarily.

Anti-bill shock

With this service, you can control your Internet consumption while roaming.

  • If you’re an Eagle or a PREMIER customer, you can keep Roaming with Auto Roaming service, after completing any roaming package; Auto Roaming will automatically add a 1GB monthly roaming bucket for EGP 350.
  • In case you didn’t subscribe to any of our data roaming buckets, the data usage while roaming can be temporarily blocked or you can choose to be charged with the normal pay as you consume rates.
  • You can choose to auto renew your subscription to the daily roaming buckets

You can manage your usage through any of our channels:

  • My Orange app (by connecting to the nearest Hotspot)
  • Calling +201223202020 from abroad (Free for Postpaid and Call and Control customers, International call rate applies for Prepaid customers)
  • USSD code #100#
  • Orange Shops

General tips

  • To call home or any other country, type the international access code and the country code along with the telephone number. You need to add +2 for all calls to Egypt.
    For example: +2 012-XXX XXXX for dialing an Orange number +2 02X-XXX XXXX for dialing a land line.
  • When roaming you pay for SMS sent and both making/receiving calls.
  • Orange Customer Care number while roaming is +201223202020 (Free for Postpaid and Call and Control customers, International call rate applies for Prepaid customer).

Returning back home

You will receive a welcome back SMS upon reaching Egypt.

Roaming Guide

To have the best voice experience while roaming

1- Check network connection

  • Make sure to latch on to an agreed upon operator or choose it manually if it wasn’t selected automatically by the device.

2- Check mobile setting

  • In case of dual SIM device (has 2 SIM cards from different operators), please keep only Orange SIM inserted in the device.
  • Make sure to have (Show caller ID ) (on) in the device settings or through dialing dial #31# also make sure to have (Dial assist) (off).
  • Make sure to activate the VOLTE on your device if you are trying to attach to a network that requires VOLTE

3- Check dial format

  • Make sure to use the correct country code and right dial format while making calls.

To have the best data experience while roaming/p>

1- Check network connection

  • Make sure to latch on an agreed upon operator. Please Click here for more information about Operators
  • Choose another operator from the below sheet. Please Click here for more information about Operators

2- Check device

  • Remove the SIM card for 1 minute and try again
  • Try on another device
  • Check if the SIM card is 3G or 4G as some countries don't support 3G any more Please Click here for more information about Operators

3- Check mobile setting

For non IOS

  • Make sure to have the correct APNs configured on your device through handset settings (APN configuration should be mobinilweb or Orangeweb & network type choose 4G)

For IOS

  • Make sure to have the correct APNs configured on your device
  • To rest your APNs
  • connected to WI-FI.
  • pen the below website and follow the steps. http://unlockit.co.nz
  • Press on “Create APN”
  • Choose Country “Egypt”
  • Choose Carrier “Mobinil or Orange “.
  • Press on create APN and write “mobinilweb or orangeweb “.
  • Then press on” Install “and profile will be downloaded.

Need more assistance?

Orange is always with you!

You can reach out to the customer care on the long umber +201223202020 available 24/7, free of charge.

Ogold customer service number while roaming +201233331000 available 24/7, free of charge.

Orange global rates
Offers and Promotions

Services

View all
mo