If your uSIM or SIM card was damaged or lost, you can replace it at any Orange shop or point of sale.
First time sim swap from 3G to 4G is for free, after that 5 EGP is paid on each sim swap transaction.
Requirements for SIM card replacement documentations:
Change ownership of your line
You should bring the following documents to an Orange shop:
Your personal ID and the line contract
The second party should bring their personal ID and another identification card
To know your PUK code click here
Choose “PUK code, language and other” from main menu where you will be requested to enter a password if you have one.
Choose “Account management” from main menu, then “Account information” where you will be requested to enter a password if you have one.
For help, call 110 for personal or 250 for business.