Line Management

If your uSIM or SIM card was damaged or lost, you can replace it at any Orange shop or selling points.

Swapping for the first time from 3G to 4G is for free, the following times cost 20 EGP on each sim swap transaction.

Replacement Steps:

Bring your personal ID, and visit Orange stores or selling points to replace your SIM card.

It means to change the ownership of a line to another person.

How to do it:

Bring the following documents to an Orange shop: your personal ID, the line contract, the second party’s personal ID, and another identification card.

To know your PUK code click here

Or, from the following methods:

• My Orange App, from My profile section
• Call 400 or 01222444400, and choose “PUK code, language and others” from the main menu where you will be requested to enter a password if you have one.
• Dial #100#, and choose “Account management” from the main menu, then “Account Information” where you will be requested to enter a password if you have one.
• On the SIM card holder, the code will be written.

For more assistance, call 110 for personal or 250 for business.