Line Management

If your uSIM or SIM card was damaged or lost, you can replace it at any Orange shop or point of sale.

First time sim swap from 3G to 4G is for free, after that 5 EGP is paid on each sim swap transaction.

How to get it:

Requirements for SIM card replacement documentations:

• Your personal ID

Change ownership of your line

How to do it:

You should bring the following documents to an Orange shop:

Your personal ID and the line contract

The second party should bring their personal ID and another identification card

To know your PUK code click here

Other ways:

• My Orange App, from My profile section
• Call 400 or 01222444400

  Choose “PUK code, language and other” from main menu where you will be requested to enter a password if you have one.

• Dial #100#

  Choose “Account management” from main menu, then “Account information” where you will be requested to enter a password if you have one.

• On SIM card holder

For help, call 110 for personal or 250 for business.