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Line Management Services


If your uSIM or SIM card was damaged or lost, you can replace it at any Orange shop or point of sale.

How to get it:

Requirements for SIM card replacement documentations:

  • Your personal ID
  • The line contract

Change ownership of your line

How to do it:

You should bring the following documents to an Orange shop:

Your personal ID and the line contract

The second party should bring their personal ID and another identification card

You can now have two SIM cards with the same dial number services.

Using this service, you can make and receive calls on both SIM cards.

Only one SIM should be active at a time. You must switch off one SIM card before switching on the other.

How to get it:

In Orange shops


Activation fee: 57.50 EGP ( tax Inclusive )

Monthly Subscription:

EGP 25

Other ways:

  • My Orange App, from My profile section
  • Call 400 or 01222444400

    Choose “PUK code, language and other” from main menu where you will be requested to enter a password if you have one.

  • Dial #100#

    Choose “Account management” from main menu, then “Account information” where you will be requested to enter a password if you have one.

  • On SIM card holder

For help, call 110 for personal or 250 for business.