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Frequently Asked Questions

Will the online package be disconnected if there is no enough credit renewal date?

No, the online package will not be disconnected but you will have to recharge your credit balance and the system will perform a regular check on the balance four times a day, at 12 noon, 6:00 PM, 12:00 AM and 6:00 AM to proceed with the action as follows:

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  • In case there is enough credit in the balance, the "Online" package will be renewed automatically and the package new subscription date will start as of the deduction date.
  • ​In case there is no enough credit, you will be charged according to the "Pay As you Consume" Prices

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