Welcome to Special; a program that is dedicated to Orange’s most valued customers.
Special will provide you with superior quality of benefits and exceptional treatment that match your daily needs and life style.
‘2000’ team was specially created to give prompt and efficient attention to your requirements, through professional customer service agents. This dedicated team is available 24 hours, 7 days a week.
Your time is precious as we believe, to assist you in getting fast and prompt service; we have assigned dedicated counters and areas within Orange shops where our Special first class members can access without waiting in regular queues.
Please make sure to present your membership card once you are there.
For your convenience you can pay your bills at the time and place you choose. All you need to do is to call 555 from your mobile for free and a representative from our collection department will visit you to collect your bill free of charge.
Bee or Fawry: Pay your bill conveniently anytime and anywhere via your bank account or at any retailer that has the Fawry or BEE
E-payment: Pay your bill securely online. to register click here.
Direct debit: Have your bill value automatically deducted every month from your bank account or your credit card.
For more information call 2000.
In case your voice or data SIM card is damaged or lost, your dedicated customer service team can deliver a SIM card replacement within 48 hours (2 working days) Just call Orange customer service team '2000' and a replacement to your SIM card will be delivered to your door step.
Now you can have immediate and secure access to the details of your bills and calls by subscribing to our e-bill service. You will also receive an electronic bill via e-mail.
Alternatively, you can request to receive your monthly itemized bill via regular mail.
For postpaid customers Enjoy Orange international and roaming services wherever you are.
Enjoy Orange international and roaming services wherever you are. Special First Class members are granted free activation charges for the international and roaming services.
Useful note: Before travelling, check the suitable data package for you to use while roaming, also you can add a limit to your data usage while roaming.
Call 2000 for more info and to request the service for free.
For prepaid customers You are entitled for free roaming service, Call 2000 for more info and to request the service for free.
*For Orange business customers, please refer to our designated contact person for activating new services.
As a Special First Class member, you can easily multiply your points granted on your Orange line usage, which will enable you to collect more points within a shorter duration.
Average monthly usage points accumulated/EGP 1 spent
Login to your account to know your point balance and choose from our gifts catalogue.
to guarantee that you enjoy more benefits and exclusive offers, we have set up several agreements with over 35 of the most elite brands in Egypt. Simply, by using your Special First Class membership card, enjoy any of the following offers: