SPECIAL for Accounts

Employees will be enrolled automatically on the account level upon the activation of the dial in case the contact person chooses this option.

Know your points balance by calling 900 or dial #123#

You can choose to exchange your accumulated points through any of the below channels and points will be automatically deducted from your account:

• If you choose to exchange your points check special catalogue and choose your gift, call your customer service number to request it and you will receive it within a maximum of 2 weeks.

SPECIAL Catalogue Gifts

Vouchers at Orange Shops

• If you want to exchange your points with a gift voucher fromOrange Shops, visit the nearest Orange shop and choose between a wide variety of handsets, laptops, accessories, etc.
• Products' availability schedule, Kindly note that products are subject to availability.

SPECIAL Partners

To exchange the points with a gift voucher from any of SPECIAL program partners, call your customer service number and specify the number of points you want to exchange and the partner name you want to visit to exchange your voucher from.

1. Points Collection:
   • The points are awarded at a rate determined by Orange and according to Orange's set criteria.
   • Orange reserves the right to change terms and conditions of SPECIAL program without prior notice. It may also introduce supplementary rules relating to new program partners or promotions from time to time.
   • Orange reserves the right to change the monetary value of the points without any prior notice.
   • Free minutes and services that are offered in certain promotions do not earn points.
   • Points are valid for two years from the accumulation date. If the points are not redeemed before the two years, points will expire.
   • There is no ceiling for the number of earned points. You can accumulate as many points as possible.
   • Accumulation of points will stop in case of account suspension.
   • Accumulated points will expire in case of account de-activation.
   • You need to contact Orange to choose the level of accumulation of your dials, otherwise the accumulation will be based on Orange's default choice.
   • Orange reserves the right to change the number of accumulated points in your account, upon issuing reasonable notice to you.
2. Redeeming points:
   • The gift can only be received by the owner of the line or by a delegated person, who in turn should provide a copy of his/her official ID upon receiving the gift.
   • The gift can only be received by the account's designated contact person or by a delegated person, who in turn should provide a copy of his/her official ID upon receiving the gift.
   • All gifts in the catalog are subject to availability.
   • Orange reserves the right to alter or withdraw any of the gift items without prior notice.
   • All gift items will include a warranty certificate from the supplier. In case of any required maintenance during the warranty period refer directly to the supplier without the need to contact Orange.
   • In case of voucher redemption and if the gift's price exceeds the monetary value of the voucher, customers are free to pay the difference.
   • In case the monetary value of the voucher exceeds the price of the gift, customers cannot refund the difference.
   • Points cannot be redeemed in case of due bills.
3. Program Termination:
   • Orange reserves the right to change all or some of the "Terms and Conditions" without any prior notice.
   • Orange reserves the right to terminate the SPECIAL program in whole or in part at any time, upon reasonable notice to the customers.