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Personal Health and Safety

Mobile Safety Advice

Mobile Theft

We have introduced a series of measures to combat mobile theft. This page details some precautionary steps that can be taken to reduce the risk of becoming a victim of street crime.

  • Keep your mobile separate from your wallet, ideally in an inside pocket.
  • Use a plain dark colored mobile case to disguise what type of mobile you have and to make it less noticeable.
  • Hold your mobile firmly when you are making a call or use a hand free set.
  • Be careful that you are not overheard on your mobile giving personal information such as you address or details of your plans.
  • The sheer convenience of the mobile phone may mean you end up using it in public at times when it is unwise to draw attention to yourself in these situations.
  • Switch the ring tone off and use the vibrate alert instead.
  • Keeping your mobile separate from your purse bag or wallet is also important if people are mugged. It’s an advantage for the thief to steal your mobile phone leaving you unable to call for help.
  • Always set up your mobile phone with a pin protection.
  • In case your mobile is stolen, you can call your customer service 02-2230-0023 from any fixed line.
  • If you feel threatened your goal is to get away. Physical self-defense should only be a last resort. Your mobile is replaceable while you are not.

Mobile Etiquette

Orange believes that we have an important role to play in educating users about wireless etiquette and using of Mobile phones. Such rules of etiquette are fundamentally based on concepts of courtesy and respect responsibility and courtesy.

We stress that this advices should only be construed as guidelines and that individual circumstances will require a flexible approach. At the end of the day, the best etiquette rule of all is to put you in the other person's shoes and act accordingly.

Using mobile phones in public places

It is generally accepted that there are some places where people should never talk on a mobile phone and where even the ringing of a mobile phone would be considered unacceptable.

In most countries, religious places, business meetings, movies and stage shows, funerals, concerts speeches and lectures are the sorts of gatherings where the ringing of a phone and the carrying on of a telephone conversation is likely to be considered an unacceptable and rude interruption or distraction. Whispering into the phone is no more likely to be considered acceptable than whispering to a neighbor.

But this does not necessarily mean that mobile phones must be switched off or that they cannot be used at all. If continuing communication is vital on these occasions for whatever reason, you should consider changing your phone alert setting to vibrate silently and, if appropriate, using the keypad of the phone to transmit SMS text. Or Mini Call. Alternatively, allow the call to proceed to voice mail and retrieve any message later.

  • Public Transport

    Passenger in some public transport, such as trains, may have expectations of quiet which might be offended by loud phone conversations. For this reason, some trains offer "quiet zones" and mobile-free cars. In unrestricted cars, it may make most sense to simply speak quietly. Given technology improvements and increased microphone sensitivity, one generally can speak softly and still be easily understood by the other party.

    Small, enclosed public spaces are usually not the best places for mobile phone calls. In a crowded elevator, for example, it may be best to simply ask anyone who calls to wait for a moment. As in all other cases, we encourage you to be respectful of the reasonable expectations of those around you.

  • On Foot

    Streets and sidewalks are completely appropriate for walking and talking. But it's important to remember how easy is can be for an intense conversation to distract you from paying attention to traffic. And shouting into a mobile phone is no more acceptable to passers-by than shouting to a companion. This is especially true in remote areas.

Camera phone Etiquette

The whole civilized world should more or less know by now how to behave with a mobile phone. Camera phones, however, are new and exciting devices that make it possible to snap photos and share them with a large audience in a matter of seconds. Camera phones definitely are fun and useful devices, but are also potentially harmful if common sense is forgotten. To address this, it's time to introduce camera phone etiquette:

  1. Respect other people's privacy. Use the camera discreetly; which means no pictures from locker rooms, toilets, baths, or similar establishments and situations.
  2. Respect the rules of the place you are at. Don't use the camera where mobile phones or cameras are forbidden.
  3. Save faces. If you want to snap and share photos of people whose faces are recognizable in the picture, you should get their permission. Some countries prohibit such activity by law, and in some cultures, photographing of people is not approved at all.
  4. Consider other people's tolerance in receiving a large number of photos. The memory space on their phones and airtime minutes in their plans may be limited.
  5. Behave responsibly for the type of content you send and to whom you send it. When you are subscribing to a mobile service plan, you are not anonymous on the network. The phone number not only identifies you to the network and to the recipient when you make a phone call, but it also identifies your emails, text messages and multimedia messages (MMS) sent from the phone.
  6. Share useful photos. A change in a train schedule can be a nerve-wrecking experience to the whole neighborhood, unless a camera phone owner sends a photo of the new timetable to fellow commuters.
  7. Keep your hands off other people's camera phones. If you take a photo with someone else's camera phone without the owner's knowledge, and worse, decide to send the photo to someone in the phone's contact list, not only are you borrowing the camera phone owner's identity, but you could be messing around with his or her personal life as well.


While emergency help should be sought even where there may be doubt as to the 'emergency' nature of the situation, you should recognize the unique public service offered by emergency assistance services and refrain from abuse. Unwarranted calls may not only be inappropriate; they may be illegal.

Safe Driving

Mobile phones are modern lifesavers, summoning needed help anytime anywhere. Hundreds of emergency calls are made daily. Emergency assistance services attest to countless stories of life and death rescues that were made possible or expedited because of an emergency call.

If you must use the phone while the car is in motion, please remember to:

Orange extended its services to include an emergency number '0122-111-0000' by which you can get help on the following roads:

We urge our customers to support the efforts to stop motorists driving and holding a mobile phone at the same time.


Specific Absorption Rate (SAR)

Specific Absorption Rate, is a measure of the amount of radio wave energy absorbed by the body during mobile phone use We currently abide by a number of Government and voluntary commitments. They include publicizing SAR values for phones and an agreement that we do not market our products to under 16s.

All handsets we sell, including the Ambulance Service and other emergency services TETRA handsets for the police forces of Great Britain, conform to the relevant SAR limits.

For those who have concerns about exposure to radio waves we suggest that moving the phone away from the body - for example by using a hands-free kit or loudspeaker mode if available - can be more effective than choosing a handset with lower SAR.