After graduating as an engineer in physics from Centrale Marseilles in France, Noel complemented his education with an MSC in Mechanics and a PhD in Psychophysics from Aix-Marseilles-II University. He joined the Orange Group in 1997 as an R&D researcher at Orange Labs, working in various domains such as voice and video quality, man-machine interfaces, Customer experience (CX), M2M and IoT, being the author of more than 30 international scientific communications, 2 patents and 1 ITU-T standard.
In 2007, he was heading an Orange Lab of 110 researchers and engineers specialized in M2M, IoT, man-machine interfaces which launched the first Home Automation service with Orange France.
In 2010, Noel became Group’s Quality of Experience Director, supporting affiliates with their CX programs, leading group’s strategy on Customer Experience Management (CEM) and various probe-based QoE solutions for fixed and mobile services.
Noel moved to Egypt in 2013 to join Mobinil as Head of CX, leading in parallel the commercial rebranding of the company to become Orange Egypt from 2015 to the launch in March 2016. Following the acquisition of the 4G license by the company in October 2016, he led the 4G launch program, reporting to the CEO, till August 2017.
In August 2017, Noel became Chief Marketing, Communication, Customer Service and Strategy Officer at Orange Liberia. With the support of the company’s excom, he undertook a profound transformation of this new operation (acquired by Orange Group in 2016) in the domains of marketing, customer experience and processes, which led the company from being a challenger in 2017 to being the leader in 2020 with a double digit YoY revenue growth and 66% of market value share.
On August 1, 2020, Noel is appointed Chief Transformation and Operational Efficiency at Orange Egypt. He is in charge of the company’s operational efficiency, major transformation programs, corporate strategy, digital and data, as well as Orange Cash activities.
Orange Egypt is happy to welcome Noel back in his new role and will capitalize on his extensive experience to deliver further efficiency and value.