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Providing the best communication services in Egypt is our goal, and protecting your privacy is our priority!

To offer you features of Orange Max it, Orange cash, and UCtrl+ applications, send you personalized recommendations, and help improve our products and services, different apps will share certain information from your device within our company. This privacy statement supplement clarifies details about the information that is collected by the Orange Max it app and how it will be used. For further information about privacy, please see our main privacy policy.

What information does Orange collect from you?

When you use the basic features of Orange Max it, for example checking your billing details, viewing your data plans, and viewing information about how much data a particular app is consuming, this information about such interactions are recorded on our servers.

More Information about the quality and use of your connectivity services and apps:

Unless you have disabled the collection through the app settings, Orange Max it app will regularly send us information about the coverage, connectivity, data usage related to your connectivity services, the applications on your device, and your location. As well as information about your device.

How do we use this information?

In addition to using the data to the extent necessary to provide you with the services you've requested - for example to show you how much data an app consumes - we also use the data to help us improve our networks and services as well as to make personalized recommendations to you.

Helping us improve our networks, app experience, and services:

We analyze the collected information to diagnose connectivity, coverage, or connection quality problems, understand connectivity needs from the usage of mobile data, Wi-Fi, and apps, and use such insights to make improvements to our network and services. This may include, for example:

• Improving the quality of the network, for example through a better understanding of the exact areas with low network performance or areas of high consumption of data - this helps us prioritize new site implementation and otherwise improve network performance.
• Helping us deal with performance issues caused by poorly performing devices.
• Improving our commercial models and offers based on an improved understanding of the patterns related to the use of apps and connection quality.
• Improving the performance and design of Orange Max it by understanding which features of the app are popular and how those features perform on different types of devices.

Providing you with a Personalised app experience:

User Profile – To personalize your app experience with a photo and name of anyone on your account. The app requests this permission to show images and names from your contact book if their number appears as part of the subscriptions you can manage in the app. Photos Media and files – the app requests this permission to download your bill to the device.

Providing you with personalized assistance and recommendations:

We may use the collected information to help us provide more personalized marketing communications to you. We may, for example:

• Recommend a new or a different bundle for you based on the way you use your connectivity services.
• Personalise VeryMe Rewards.
• Help you manage your data plans by showing you which apps consume more data.
• Recommend upgrades to your device or promote accessories.

**Android Health & Fitness Data – Max it Steps**

On Android devices, Orange Max it uses Google Health Connect, after receiving your explicit permission, to access only the health and fitness data required to provide the Max it Steps feature. Depending on the permissions you grant, this data may include your step count, distance travelled, floors or elevation climbed, and active calories burned.

Orange Max it uses this information to:

• Display your daily step count.
• Compare your steps with your daily goal and show your progress percentage and remaining steps.
• Display your travelled distance, active calories burned, and floors or elevation climbed.
• Track the number of consecutive days on which you achieve your daily activity goal.
• Provide a seven-day activity summary showing your total steps, daily average, number of daily goals achieved, and a daily step chart.

These features are intended only to help you monitor your general physical activity and fitness progress. They are not intended to provide medical advice, diagnosis, or treatment.

Health Connect data is processed locally on your device and is not transmitted to or stored on Orange Egypt servers. Orange Max it does not sell, transfer, or share this data with third parties. The data is not used for advertising, personalised marketing, determining creditworthiness, insurance eligibility, employment decisions, or lending purposes. Because Orange Egypt does not retain a server-side copy of this data, there is no retained copy for Orange Egypt to delete.

Access is restricted to the data categories you explicitly authorise and is protected through Android permission controls, application access controls, and Orange Egypt’s applicable security practices. You can manage or revoke these permissions at any time through your device’s Health Connect settings. Revoking a permission prevents Orange Max it from accessing that data in the future. You can also manage or delete your Health Connect data through your device’s Health Connect settings.

**iOS Health & Fitness Data – Max it Steps**

On iOS devices, Orange Max it uses Apple Health through HealthKit, after receiving your explicit permission, to access only the health and fitness data required to provide the Max it Steps feature. Depending on the permissions you grant, this data may include your step count, walking and running distance, flights of stairs climbed, and active energy burned.

Orange Max it uses this information to:

• Display your daily step count.
• Compare your steps with your daily goal and show your progress percentage and remaining steps.
• Display your walking and running distance, active calories burned, and flights of stairs climbed.
• Track the number of consecutive days on which you achieve your daily activity goal.
• Provide a seven-day activity summary showing your total steps, daily average, number of daily goals achieved, and a daily step chart.

These features are intended only to help you monitor your general physical activity and fitness progress. They are not intended to provide medical advice, diagnosis, or treatment.

HealthKit data is processed locally on your device and is not transmitted to or stored on Orange Egypt servers. Orange Max it does not sell, transfer, or share this data with third parties. The data is not used for advertising, personalised marketing, use-based data mining, determining creditworthiness, insurance eligibility, employment decisions, or lending purposes. Because Orange Egypt does not retain a server-side copy of this data, there is no retained copy for Orange Egypt to delete.

Access is restricted to the specific HealthKit data categories you explicitly authorise and is protected through iOS and HealthKit permission controls, application access controls, and Orange Egypt’s applicable security practices. You can manage or revoke these permissions at any time through the Apple Health app or your device settings. Revoking a permission prevents Orange Max it from accessing that data in the future. You can also manage or delete your health and fitness data through the Apple Health app.

Note that: we may combine the collected information with other information we may hold about you. If you have chosen to provide us with information without being personally identified, all personal identifiers are removed in the app before sending such information to Orange Egypt - we then process the collected information anonymously. We do not intend to use the information to identify you or any other customer personally and we have appropriate technical and organizational measures in place to prevent that from happening.

What choices do you have to control the shared information with Orange?

The orange app allows you to control what information you are willing to share from your device. You may choose to

• Disable the sending of personal information about the quality and use of your connectivity services, location, and apps.
• Disable the sending of any information about the quality and use of your connectivity services, location, and apps.
• Disable the sending of information about your use of Orange Max it.
• Disable push notifications. Note: if you disable push notifications.

Note:

we may still send you marketing texts or emails, or conduct telemarketing if we have your permission to do so. You can get in touch with Customer Services through the contact us page on our site to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone, or post). Remember that turning off these preferences will impact the level of personalization we will be able to offer you.

How does Orange protect my data?

Orange Egypt takes technical and organizational security measures as required by law and by industry standards to protect your personal data from unauthorized access, use, or disclosure. We take steps to ensure that we only use your personal information as described in this privacy notice and to honor the choices that you have made. We only partner with service providers who contract to provide the same level of information security that you can expect from the Orange App.

For how long does Orange keep my data?

Detailed information about the quality and use of your connectivity services, location, and apps is kept no longer than 5 years after it has been collected. Orange App may retain aggregated and statistical reports that have been generated using the listed information for a longer period, but as these reports do not identify you as a user, they will not be used in a way that impacts your privacy. For information about other data retention with Orange, please refer to our general privacy policy. The service is offered by Orange Egypt, which is also the controller of your personal data. If you have any queries about any aspect of this privacy supplement. Or, If you have any questions about the handling or protection of your Personal Data and your rights under this online agreement please contact Orange by writing to

Orange Legal Department
The Egyptian Company for Mobile Services (Orange )
2005C Nile City Towers, Cornishe El Nil
Ramlet Boulaq, Cairo, Egypt
Postal code 11221