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Frequently Asked Questions

How can I request the Internet service configuration messages for my mobile/ Smartphone?

The internet service configuration messages are delivered automatically to your mobile the first time you use your mobile or when you change your SIM card to another mobile, Additionally, subscription to one of the "Online" packages, automatically setup your device and sends you the service configuration messages to save. In case you can't use the service or can't find the configuration messages:

  • Postpaid customers can call customer service number 110 to request to activate the service and receive the service configuration messages.
  • Prepaid customers may call 400 to activate the service and receive the service configuration messages.
  • Alternatively all customers can send a free empty SMS to 600 to receive the service configuration messages.
  • ​The service configuration messages must be saved on the Handset.

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