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Special Points

Special is a program that is specifically designed with the aim to reward Orange customers for their loyalty. Special grants you points against your line usage, where you can accumulate points by making chargeable calls, sending SMS's, using data services, subscribing to and using value added services.

You can exchange the collected points for a gift of your choice from a wide selection of valuable gifts offered by Orange such as free Orange minutes, SMS's, or you can choose from Special gifts catalogue, also you can exchange your points for discount vouchers which can be used at any of Orange shops or Special program partners.

Exchange your points for many valuable gifts

Choose one of the simple ways below to exchange your points:

You can exchange your points for any gift of choice from the below displayed catalogue.​​


2 3 3 1 1 3 3 10 9 9 9 8 9 9 9 9 8

For free minutes and SMS or vouchers to be used at Special partners, just call 900 or #123# free of charge to choose your gift. You can also call your customer service number to get your gift.

To use your points at any of Orange shops; just visit the nearest shop to you, choose from a variety of devices and accessories offered; finally exchange your points with a discount voucher to be used for full or partial payment for your chosen products.

Register in Special

All Orange Postpaid / Business customers will automatically join Special program.

Collect Points

You will also start to collect points for every Egyptian Pound you spend using any of Orange paid services. Points are collected as per the figure below:

Collect Points

With Orange you are now Special

Now you can get free minutes or SMS every month from the very first month and without any extra cost.

You can redeem a gift starting from 30 point, Choose the gift that best suits your mobile usage:

Points Free Minutes (Valid for 2 Days) Free SMS (Valid for 7 Days) Free Megabites (Valid for 2 Days)
30 30 30 30
60 60 60 60
90 90 90 90

Check your Available Points

Special guidelines and conditions

  1. Points Collection:
    • Orange reserves the right to alter the number of accumulated points in your account, upon issuing reasonable prior notice
    • Enrolled customers collect points on line usage not on recharge
    • Points accumulation is based on your usage (excluding taxes)
    • Points accumulation level is based on the decision of the contact person
    • The points are awarded at a rate determined by Orange according to Orange’s set criteria
    • Orange reserves the right to change the monetary value of points without any prior notice
    • Free minutes and services offered in certain promotions do not earn points
  2. Points Validity:
    • Points are valid for two years from accumulation date unless stated otherwise, if the points are not redeemed within the validity mentioned, they will expire
    • Accumulation of points will stop in case of line suspension
    • Accumulated points will expire in case of line deactivation
  3. Redeeming points:
    • Newly enrolled customers cannot redeem their points except after 6 months from the date of enrollment
    • The gift can only be received by the owner of the line or by a delegated person, who in turn should provide a copy of his/her official ID upon receiving the gift
    • Accumulated points cannot be redeemed for cash
    • Exchange of points will not be applied in case of line suspension or deactivation
    • In case of voucher redemption, if the gift's price exceeds the monetary value of the voucher, customers are free to pay the difference
    • In case the monetary value of the voucher exceeds the price of the gift, customer cannot refund the difference
    • Orange reserves the right to alter or withdraw any of the gift items without prior notice
    • All gift items will include a warranty certificate from the supplier. In case of any required maintenance during the warranty period please refer directly to the supplier without the need to contact Orange
  4. Program Termination:
    • Orange reserves the right to change terms and conditions of Special program without prior notice. It may also introduce supplementary rules relating to new program partners or promotions from time to time
    • Orange reserves the right to terminate Special program as a whole or in part at any time, upon prior notice